Cancellation - Rescheduling. What you need to know.

Below you will find our policy in regards to cancellation and or rescheduling of sessions. This is outside of our Covid policy or illness which is to book the next available date for both parties within weeks of the original date. This is something that cannot be avoided and we appreciate your understanding if your session is affected in any way.

Sessions booked 6 weeks or more in advance - can only be done using a prepayment plan. This shows us that you are committed to your date. Those who book this far in advance can sometimes ‘forget’ about it or let it sneak up on them and generally are the ones with a higher reschedule rate. We want to avoid this where possible as once we have the team booked in, as a business we have costs to cover for every session whether it goes ahead or not.

Remember your session takes a lot of planning, time and effort in regards to team scheduling, admin communication, booking calls etc. This means that changing a date within 30-60 days can become problematic. The closer a date is the more likely we will not be able to fill it as a high percentage of clients tend to book 3 months or more in advance. For those who are 3 months or more away from their session, it generally isn’t too much of an issue if we have new dates available. After a first reschedule of this type, any further reschedules will incur a reschedule fee. And if you have booked with a special then full session fees etc may apply.

We will always try to work with the client to achieve the best outcome but please be mindful that as a business, each booking takes time, costs involved and energy so cancelling or rescheduling can become problematic and you may be liable for fees to cover costs incurred depending on the time frame. We do not like to do this but again as a business, we do need to cover costs. And having such policies makes those who aren’t committed think twice about booking.

With the current climate in regards to covid and having to deal with the potential rescheduling for that, PLEASE take this into account when thinking about rescheduling. Remember if you booked on a special price/discount and you are looking a a new date past the dates that that special had applied to then you will not be able to retain that discount and new pricing will apply.

As stated in our Boudoir Contract

Change of date/Rescheduling: 

Cancellation / Reschedule / No Show Fees 

If the client reschedules or cancels within 45 days they will be liable for their full session fee to be paid.

If the client reschedules or cancels within 21 days, they will be liable for the $1200 minimum spend and session fee, this is to cover expenses to date like phone calls, email communication, hair and makeup cancellation fees and or pre-consultation fees. 

If the client reschedules or cancels within 72 hours or no-show, they will NOT be offered another date to reschedule to. Unless extreme circumstances occur.

If the client has booked during a 'special' pricing, full pricing will be applied to the new scheduled date unless the date is over 3 months away and within the dates that were originally open at the time of booking. 

Rebooking due to covid will not incur any fees as long as the next available date is booked in. You will be given new dates to hold your session within 4 weeks of your scheduled session date.

Rescheduling a session will see any new pricing since the booking applied to the new date and any discounts lost.

The studio will only ever reschedule a session in extreme circumstances such as a Covid Lockdown and other things out of our control, or the photographer is unable to perform due to illness. 

The client will be contacted and offered new dates - the next date possible for all parties will be locked in. 

Retainer: A Session fee of $300 will act as a non-refundable deposit. This amount is required for all portrait sessions. This is a non-refundable retainer. The total session fee of $695 will be due 21 Days prior to your session. In the event of cancellation, the retainer paid is non-refundable. It shall be liquidated for damages to the Photographer in the event of a cancellation, or breach of contract by the Client. No date is reserved until a retainer is received. 

The minimum order for your session ($1200) must be paid 2 weeks before your session OR a complete collection price must be paid before or on the day of the event to receive any bonuses from our bonus program. 

If final payment is not received, the Photographer will not be expected to attend and your session will be cancelled with a retainer held. This will cover the time rendered and any cancellation fees for hair, makeup and assistants. Additional custom orders (reprints, enlargements, albums) must be paid in full at the time of order which is done within 72 hours of your session. 

Cancellation: There shall be no refund of the retainer after the signing of the Agreement and the reservation of the photography date. If the experience is cancelled within two weeks of the date, the client shall pay the balance of the contract due to the high probability that the Photographer will not be able to further book that date.

Once a balance is paid, it is non-refundable. Any other arrangements shall be discussed between the Clients and the Photographer. All arrangements will be put in writing. Cancellation must be in writing even if a phone call was made to inform the Photographer of the cancellation.